Thank you for choosing Eventstur for your event planning needs. We strive to provide exceptional service and unforgettable experiences for all our customers. Please review our refund policy below:
1. Refund Eligibility:
Refunds are granted under specific conditions outlined below.
Refunds are processed in accordance with the type of event and the terms agreed upon during booking.
2. Cancellation Policy:
If you cancel your event booking within [X days/weeks/months] before the event date, you may be eligible for a partial or full refund. The specific timeframe for cancellations and refund eligibility will be detailed in your booking confirmation.
3. Refund Procedure:
To request a refund, please contact our customer support team via email at support@eventstur.co.ke or through our website's contact form.
Your refund request must include your booking details, reason for cancellation, and any relevant documentation supporting your request.
4. Refund Processing Time:
Refunds will be processed within 14 days from the date of receiving your refund request. Processing times may vary depending on the payment method used for the booking and your financial institution's policies.
5. Non-Refundable Fees:
Some fees associated with your event booking may be non-refundable. These may include administrative fees, processing fees, or third-party service charges. These non-refundable fees will be clearly outlined at the time of booking.
6. Force Majeure:
In the event of unforeseen circumstances or events beyond our control (force majeure), such as natural disasters, government regulations, or pandemics, Eventstur reserves the right to modify, postpone, or cancel events without liability. In such cases, refund eligibility will be determined based on the circumstances and our ability to reschedule the event.
7. Refund Exceptions:
Refunds will not be issued for no-shows or late arrivals to the event.
Refunds will not be granted for dissatisfaction with the event unless the event fails to meet the standards and descriptions outlined in the booking agreement.
8. Changes to Refund Policy:
Eventstur reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By booking an event with Eventstur, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or require further clarification, please don't hesitate to contact us.
